Tech Support
When You Need It

We Stand Behind Our Products

Our technical support team is happy to assist in troubleshooting any problems that you encounter. Feel free to contact us between Monday to Friday from 9 am to 5 pm EST or via email 24 hours a day.

System Requirements to run Chairside

• Intel® Core 2 Duo (Intel® Core i3 or better is recommended)
• (32-bit and 64-bit) Windows 7, Windows 8, Windows 8.1, Windows 10
• Windows 7/8/10 UAC is recommended to be disabled. UAC enabled can cause the application to crash during updates.
• 2 GB of RAM (4 GB of RAM Recommended)
• 5.5 GB of available hard disk space on C: drive.
• Download speed of 6 mbps or greater.
• Our software is designed to run on 1920x1080 resolution with 100% DPI.
• NET 4.5 Framework installed.
• Required components are LAV Filters.

Consult-PRO Web

General:

• Designed for Google Chrome
• This will be our iPad replacement for outdated apple app. Current app in the apple store, “Consult-PRO Mobile”, does not work on iOS 11.
• Consult-PRO Web is a website. It will work on all operating systems.

Fully functional items in Consult-PRO Web:

• Create patients
• Edit patients
• Save Favourites
• View history (History only contains chairside items)

Items that must be setup on Consult-PRO Cloud but can be viewed in Consult-PRO Web:

• Series
• Personal and Global Tabs
• Documents (Currently in beta, not released to the public)
• Share items with connect

Mac Users

• Consult-PRO Cloud cannot be installed on a mac operating system
• User can install a software such as Bootcamp or parallels with a compatible version of Windows to install our software.
• Consult-PRO Web will work on Mac operating systems.

Minimum Device Specification Requirements

• Intel® Core 2 Duo (Intel® Core i3 or better is recommended)
• (32-bit and 64-bit) Microsoft® Windows Server® 2003, Microsoft® Windows Server® 2008, Microsoft® Windows Server® 2012.
• Windows XP SP3, Windows Vista®; Windows 7, Windows 8, Windows 8.1, Windows 10
• Windows Vista/7/8/10 UAC Must be disabled
• 2 GB of RAM (4 GB of RAM Recommended)
• 5.5 GB of available hard disk space on C: drive
• Download speed of 6 mbps per second or greater
• 1920x1080 resolution (recommended)
• 100% DPI
• High Speed internet is strongly recommended.

Consult-PRO Cloud Updates

Jan 2023 (WINDOWS 7/8/10 ONLY)

Download Link

Consult-PRO/CLOUDENT User Manual

Consult-PRO/CLOUDENT User Manual